Privacy Policy

Woven Wellness (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book services, or receive care at our clinic.

Information We Collect

Personal information you provide: name, phone number, email address, and health details shared through booking forms or intake forms.
Payment information: collected and processed securely through Jane App or third-party payment processors.
Website data: our website may collect basic technical information (such as browser type, pages visited, or general site analytics).

How We Use Your Information

To schedule and provide massage and wellness services.
To communicate with you about appointments, reminders, and updates.
To maintain required clinical records in compliance with professional and legal standards.
To improve our website and services.

How Information Is Collected

Booking & records: All online booking, health history, and payment processing are handled through Jane App, a secure third-party platform that complies with Canadian privacy requirements.
Website: If you contact us directly (e.g., via email or contact form), we may retain that information in order to respond to your inquiry.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only when:

Required by law (e.g., court orders, legal obligations).
Necessary to protect our rights, comply with regulations, or assist in legal matters.

Data Security

We take reasonable physical, electronic, and organizational measures to safeguard your personal information against loss, theft, or unauthorized access. Jane App uses industry-standard encryption and security protocols.

Retention of Records

Clinical records are kept for the minimum period required by law and professional regulations, even if you discontinue care. After this period, records are securely destroyed.

Your Rights

You have the right to:

Access your personal information.
Request corrections to your records.
Withdraw consent for the collection of optional information.
Request deletion of information when permitted by professional record-keeping requirements.

Third-Party Links

Our website may contain links to third-party services (such as Jane App). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in practice, technology, or legal requirements. The updated version will always be available on our website.

Contact Us

For questions about this Privacy Policy, please contact:

Woven Wellness
Email: info@wovenwellness.ca
Phone: 250-219-6464